Rental Policies

Booking and Cancellation:
A nonrefundable prepayment equal to 50% of the total amount due, including taxes, cleaning, and/or other charges, is due at the time of booking. Payment in full is due 30 days in advance of Guest’s arrival date. Accepted forms of payment are check, money order, Visa or MasterCard. If payment is not received by the 30th day in advance of arrival, the reservation is not considered cancelled, however, Guest hereby authorizes RTP to automatically charge Guest’s credit card for any unpaid balance at any time within 30 days prior to arrival.
RESERVATIONS ARE CONSIDERED BOOKED WHEN THE GUEST’S NONREFUNDABLE 50% PREPAYMENT IS RECEIVED.  Providing always, that the Guest hereby abide by the covenants as follows and agrees to pay 100% of the amount due and the additional damage security deposit on or before the commencement date of this contract. Once payment is made, it is nonrefundable in the event of cancellation. Because of the policy making payments nonrefundable, RTP strongly advises Guest to purchase Vacation Rental Insurance through CSA Travel Protection or similar service.
Check In/Out Procedures:
Check In time is 5PM for most properties (6PM for larger properties).  From time to time, early check ins may be requested. We do our best to accommodate such requests.
Check out instructions are posted in each Property and are given to Guests during check in. Check out time is 10:00 AM on the departure date.
CSA Travel Insurance: strongly advises purchasing travel insurance.
Questions? CLICK HERE or call toll-free in the United States 877.243.4135 or call collect from anywhere else in the world 240.330.1529.
Follow this Link to File a Claim:
SECURITY DEPOSIT PROTECTION: Unless other security deposit arrangements have been made, for a Damage Waiver Fee included in the total cost of this reservation, RTP insures unintentional damages to the rental unit that occur during your stay, PROVIDED DAMAGE IS DISCLOSED TO MANAGEMENT PRIOR TO CHECK-OUT. RTP will pay a maximum benefit of $3,000. Any damages that exceed $3,000 will be charged to the credit card on file. If, during your stay at one of the RTP Vacation Rental Properties, an authorized guest causes any damage to real or personal property at the unit as a result of inadvertent acts or omissions, RTP will cover the cost of repair or replacement of such property up to a maximum benefit of $3,000. The Damage Waiver Fee is not mandatory. In such cases where the Damage Waiver Fee is declined by Guest, a separate deposit will be collected at the time of booking. Deposit amounts vary by property and will be returned within 21 days of departure, assuming no resulting loss was incurred during the guest’s stay. All damage must be reported to RTP, failure to do so may result in the revocation of any benefit payable or covered by RTP. Participation in this plan does not negate Guest’s responsibility for damage. Guest is liable for all replacements and  repairs except for “normal wear and tear” and Guest hereby authorizes RTP to charge the Guest’s credit card to cover said costs in excess of the maximum benefit allowed under any applicable Security Deposit and or Damage Waiver Fee. If cost of replacement or repairs exceeds the Guest’s credit limit on Guest’s credit card, Guest agrees to pay the difference to RTP. In the event of a dispute concerning a security deposit, dispute resolution shall take place in the County where the vacation rental property is located.